Mobile Banking App FAQs
Here are some FAQs to help you with our mobile banking app.
For more information about online banking, click here.
For help with payments, please see Making Payments and Payment FAQs.
If you are a user of our online banking it could not be simpler. Just open the app store on the device that you wish to register and search for ‘Arbuthnot Latham Mobile’. You will need your existing online banking login ID and password to get started. If you do not currently use our online banking, please contact your relationship manager or our Client Support team to get registered.
You will need to register your device again. Click on the ‘Forgotten Your PIN?’ link on the mobile banking app home screen and input your online banking login ID and password. You will be asked to create a new PIN.
No, you will need to amend this on your desktop device and use the same login ID as you use for online banking.
Yes, via the ‘more…’ icon and then change PIN.
Yes, provided this is supported by your mobile device and this can be activated and deactivated via the ‘more…’ icon by sliding the button beside Touch ID.
You can make Faster Payments (including future dated) and internal transfers between your connected accounts in GBP using the mobile banking app. The maximum value of payments via the mobile app is £250,000. For other types of payments, please use online banking, or contact our Client Support team.
For information about payment cut-off times and limits, please see our Payment Times Document and our Banking and Commercial Banking Terms and Conditions, both of which can be found here.
Yes, you can create new payees in mobile banking via either ‘more…’, Manage Payees and then the ‘person’ icon, or via the ‘person’ icon at the top of the payment screen, following the on-screen prompts. These will also be visible in online banking.
Using the ‘more…’ icon in the bottom right-hand corner, scroll down to ‘Secure Messages’.
No, this information is only available via the separate cards app which can be downloaded from the app store by searching for Arbuthnot Latham Card.
We show two different balances – the current balance and available balance. The balances currently mean the following:
Current Balance – the balance of your money in the account, including funds waiting to be cleared (e.g. cheques). It does not include any arranged overdraft in place.
Available Balance – the balance of your money in the account available to spend (excluding any cheques you have paid in and which have not yet cleared). It does not include any arranged overdraft in place.
Some payments may be held while we perform additional checks before releasing them. If your payment is held, you will be able to see the payment in a 'pending status’, by going to the ‘Transactions & Documents’ tab, selecting ‘Transaction History’ then selecting the debiting account.
If you experience any problems, please contact our Client Support teams.