Online Banking

Our online banking service provides access to your finances wherever you are, allowing you to carry out day-to-day banking activities with ease.

How to get online

If you would like to register for online banking or the mobile banking app, or need assistance with any digital channel queries, our Client Support teams are available between 08:00am and 8:00pm, Monday to Friday and between 09:00am and 1:00pm on Saturday.

Private Banking Support: +44 (0)20 7012 2600

Commercial Banking Support: +44 (0)20 7012 2100

Once connected online, you will be able to:

• View your balance and any imminent payments that are due
• Transfer money between accounts
• Download previous statements
• Manage standing orders and direct debits
• Place instructions to send money abroad
• Set up and maintain your own list of payees
• View your regular and pending payments.

Your financial safety is important to us. With this in mind, we:

• Provide secure messaging, allowing you to directly email your Banking Support team
• Will not make a payment to any new payee without first time authentication from you
• Have a three-tier logon system to prevent fraudsters hacking into your account
• Provide an audit trail of previous sessions and any online activity.

Getting started with online banking

Once you have registered for online banking, you will receive your Logon ID and authentication code

• On the Client Area of our website, click on Login to Online Banking
• Enter your Logon ID and authentication code
• Follow the onscreen instructions to enter a password of your choice
• Next, you will be asked to authenticate your access by requesting an OTP (One-Time Passcode). You can choose whether to receive your OTP by SMS text message or by an automated telephone call to a number registered with us
• Enter the 6-digit OTP you receive and press ‘Submit’
• You will be asked to accept our Terms and Conditions before proceeding
• You can now access your account online
• For future access to online banking, you just need to enter either your Logon ID or User ID, the password you created and an OTP which you request each time you login.

Should you wish to create your own User Name that is more memorable than the Logon ID we have provided, you can do so under ‘My Profile’’, then ‘Assign User Name’.

As soon as you have set up your online banking account you can download the Arbuthnot Latham mobile banking app.

For more information, please see our online banking FAQs.