Client Area
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Online Banking
Your Online Banking service provides access to your finances wherever you are, allowing you to carry out day-to-day banking activities with ease.
Digital Wealth
Previously Investor Portal. Log in to access your investments online. Digital Wealth allows you to view your portfolios, monitor performance, view transactions and cash balances and download important documents.
Is your money working hard for you?
From instant access savings accounts to fixed-term deposit accounts, we offer a range of solutions to help with cash management.
Fraud Updates
Be aware of the latest fraud techniques, read advice on how to protect yourself and learn how to report a fraud.
Mobile Payments
You can now link your Arbuthnot Latham cards to your mobile phone or device to make quick, safe and secure payments. Find out more.
Further Information
If your card has been lost or stolen, or if you suspect fraudulent activity, call us straight away on +44 (0)20 7012 2900 (available 24 hours).
If you have misplaced your card and would like to temporarily freeze transactions on your card, you can do this through our Cards App or by calling us on +44 (0)20 7012 2900.
We continue to do everything we can to ensure your safety and wellbeing. As more of us are shopping online. Strong Customer Authentication (SCA) helps protect you and your business from fraud.
With Online Banking, you get secure access from your desktop and tablet devices. Keep track of your account activity 24/7, and manage your payments and payees.
To register for Online or Mobile Banking, please call our Banking Support teams between 8:30am and 5:30pm, Monday to Friday:
- Private Banking Support: +44 (0)20 7012 2600 or email privatebanking@arbuthnot.co.uk
- Commercial Banking Support: +44 (0)20 7012 2100 or email commercialbanking@arbuthnot.co.uk
Keep track of your finances, make payments and view transactions from your mobile phone.
To access our Mobile Banking App, you must be an Online Banking user.
To register for Online or Mobile Banking, please call our Banking Support teams between 8:30am and 5:30pm, Monday to Friday:
- Private Banking Support: +44 (0)20 7012 2600 or email privatebanking@arbuthnot.co.uk
- Commercial Banking Support: +44 (0)20 7012 2100 or email commercialbanking@arbuthnot.co.uk
The easiest way to change your personal details is with a Secure Message from within Online Banking or the Mobile app.
Via online banking or mobile app:
- Once you have logged in, go to the “Secure Messages” tab and click on “Send Message” in the drop down box.
- Select “Personal Detail Changes” as the subject and the relevant account number before completing the form.
By telephone
Private Banking Support: +44 (0)20 7012 2600
Commercial Banking Support: +44 (0)20 7012 2100
Write to us:
Customer Support
Arbuthnot Latham & Co., Limited
Arbuthnot House
7 Wilson Street
London
EC2M 2SN
By telephone or email
If you require assistance, please call our Banking Support teams between 8:30am and 5:30pm, Monday to Friday:
- Private Banking Support: +44 (0)20 7012 2600 or email privatebanking@arbuthnot.co.uk
- Commercial Banking Support: +44 (0)20 7012 2100 or email commercialbanking@arbuthnot.co.uk
By digital channels
Additional support is available to assist with queries relating to our digital channels. Please contact our Banking Support team by telephone between 8:00am and 8:00pm, Monday to Friday or 9:00am and 1:00pm on Saturday.
By secure message
- You can send us a secure message from your Online Banking account. Our Banking Support team will respond to your message between 8:00am and 5.30pm Monday to Friday (excluding Bank Holidays).
- To send a secure message go to the “Secure Messages” tab and click on “Send Message”.
- You can select a subject for the message and reference an account number. Attachments can be included with secure messages.
- To view your secure messages, go to “Secure Messages” and click on “View Messages”.
Secure Messages will be actioned within two Business Days of receipt. If the matter is urgent please contact us by telephone.
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SubscribeLost/Stolen Card or Fraud Reporting
+44 (0)20 7012 2500Private Banking Support
+44 (0)20 7012 2600Commercial Banking Support
+44 (0)20 7012 2100Exeter
+44 (0)1392 496 061The Senate, Ground Floor, Southernhay Gardens, Exeter, EX1 1UG
Open address in mapsBristol
+44 (0)117 440 9333St Catherine’s Court, 3rd Floor Berkeley Place, Clifton, Bristol BS8 1BQ
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