Fraud Awareness

We have been notified that clients are receiving calls from people pretending to be from their bank’s fraud team. The calls can be automated or from a real person.

We would like to remind all clients to NEVER disclose your One Time Passcode or PIN over the phone.

If you are not sure who you are talking to, hang up and call the telephone number on the back of your card.

If you have clicked on a link recently from any suspicious emails or text messages (e.g. Royal Mail, DVLA, HMRC etc.) or if you think you may have been the victim of fraud, then please report to your bank immediately.

For our latest fraud advice, click here.

Online Banking

Your Online Banking service provides access to your finances wherever you are, allowing you to carry out day-to-day banking activities with ease. Our Banking Support teams are available to assist with digital channel queries between 8.00am and 8.00pm Monday to Friday, and between 9.00am and 1.00pm on Saturday.

Investor Portal

Welcome to our Investor Portal, your window on your investments.  Our portal allows you to view your portfolios, their performance, and the detail of transactions and cash balances. You may also use the facility to print contract notes for each trade or an ad hoc valuation.  Detailed valuations are uploaded as a pdf document quarterly.

Lost/Stolen Card or Fraud Reporting

+44 (0)20 7012 2900

Private Banking Support

+44 (0)20 7012 2600

Commercial Banking Support

+44 (0)20 7012 2100


+44 (0)20 7012 2500

Arbuthnot House, 7 Wilson Street, London EC2M 2SN

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+44 (0)161 413 0030

82 King Street, 8th Floor Manchester, M2 4WQ

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+44 (0)1392 496 061

The Senate, Ground Floor, Southernhay Gardens, Exeter, EX1 1UG

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+44 (0)117 440 9333

St Catherine’s Court, 3rd Floor Berkeley Place, Clifton, Bristol BS8 1BQ

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+971 4 377 0900

Office 308, Floor 3, Gate Building 4, Dubai International Financial Centre, Dubai, P.O Box 482007, UAE

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