Contact Client Support

If you require assistance, please refer to our Frequently Asked Questions, or contact our Client Support teams between 8:00am and 6:00pm, Monday to Friday and between 9:00am and 1:00pm on Saturday.

By telephone or email

Private Banking Support: +44 (0)20 7012 2600 or email privatebanking@arbuthnot.co.uk

Commercial Banking Support: +44 (0)20 7012 2100 or email commercialbanking@arbuthnot.co.uk

By secure message

• You can send us a secure message from your Online Banking account. Our Banking Support team will respond to your message between 8:00am and 5.30pm Monday to Friday (excluding Bank Holidays)
• To send a secure message, go to the ‘Secure Messages’ tab and click on ‘Send Message’
• You can select a subject for the message and reference an account number. Attachments can be included with secure messages
• To view your secure messages, go to ‘Secure Messages’ and click on ‘View Messages’.

Secure messages will be actioned within two business days of receipt. If the matter is urgent please contact us by telephone.

Card-related queries

For all card related queries, including lost or stolen cards, or suspected fraudulent activity, please call our Card Services Team straight away on +44 (0)20 7012 2900 (available 24 hours).

You can also read our card services help here.