Our key fraud messages for clients
- Never disclose a one-time passcode (OTP) to anyone, even if they claim to be calling from the bank or the police. OTPs are never used to cancel a payment.
- Always verbally confirm account information with the beneficiary when paying a new account.
- Call +44 (0)20 7012 2500 immediately (available 24/7) or your relationship manager if you have any fraud related concerns.
How to report fraud
For any card-related fraud concerns, please call +44 (0)20 7012 2900. Our team is available 24/7.
For all other fraud, please contact us immediately on +44 (0)20 7012 2500, also available 24/7.
You should also report to the police at www.reportfraud.police.uk.
Clients in Scotland can report fraud to www.scotland.police.uk/contact-us.
If you receive a suspicious text message, forward it to 7726, a free UK service that allows mobile users to report suspicious and unwanted text messages.
Scam awareness
Learn about different types of fraudulent activity and how to protect yourself by spotting the red flags that signal fraud.
Further resources
Visit for useful links and resources.
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