Fraud is a key threat and scams are ever evolving. Be scam aware and act quickly if you suspect you have been the victim of fraud. As a quick reminder:

NEVER

  • Disclose your card PIN, full password, One Time Passcode (OTP), or login information. This is only used to access your accounts or to authorise transactions. Your bank and the Police will never ask for this.
  • Transfer money into a ‘safe account’ or withdraw money for a fraud or money laundering investigation. Your bank and the Police will never ask you to do this.
  • Act if you feel you are being pressured. If necessary, hang up and take time to consider your next action. Seek advice if unsure by calling your bank.
  • Click on any suspicious links in emails or SMS messages.
  • Allow someone remote access to your computer unless you are absolutely sure they are authorised to do so.
  • Enter personal data, security information or access sensitive accounts whilst logged into public WIFI.

ALWAYS

  • Call your bank on a number you trust, such as the one on the website. Don’t rely on caller ID or simply call the number given to during a phone call.
  • Check email addresses carefully for anything suspicious.
  • Call and confirm bank account details when paying a new payee, you receive a new invoice, or if account information has changed.
  • Use websites that have https or a padlock sign when buying online.
  • Ensure your electronic devices are protected with anti-virus and firewalls.
  • Contact us immediately if you suspect you have been a victim of fraud.
  • Keep up to date on fraud scams. Further information can be found below.

How to report a fraud

For all card fraud matters or to report your card lost or stolen, call us immediately on 020 7012 2900 (available 24 hours).

For all other fraud, please contact us immediately on 020 7012 2500 (available 24 hours).

Different ways criminals contact victims

Criminals might try to contact you via phone, email, text message or in person.

Protecting yourself from investment fraud

Be vigilant of investments that seem too good to be true. Always do your research.

Protecting yourself from identity fraud

Criminals try to impersonate victims to steal money. You can protect yourself.

Debit & credit card fraud

Protecting your debit and credit card data is crucial in the fight against fraud.

Impersonation fraud and cloned firms

Fraudsters often impersonate others when trying to steal your money and data.

Romance scams

Fraudsters often start romantic relationships with victims in person of via dating apps and websites.

Payment redirection

Often affecting businesses, this is when a fraudster finds a way of changing payment details when paying invoices.

Cheque fraud

Make sure you don’t fall victim.


Becoming a client

Take control of your finances today by completing our enquiry form. Alternatively, you can call us on the number below and one of our team will be more than happy to talk about your future.

+44 (0)20 7012 2500

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Our clients value a highly personal relationship banking service. Commercial customers are usually running businesses with a turnover of greater than £1m per annum.

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