Helen has over 30 years’ experience in the sector, spanning both private and commercial banking, with significant additional experience across strategic transformation and credit.
Helen joins Arbuthnot Latham from Coutts, where she was Managing Director, having been at the firm for over three decades.
She has proven experience in leading strategic growth across private banking and wealth. Last year, we bolstered our client proposition by aligning our business units to client segments, including Entrepreneurs, Executives & Professionals, International, Commercial Banking, Real Estate, and Media (private and commercial).
Helen’s appointment is a key part of that transformation and builds on the strong foundations already laid in delivering an excellent client experience.
Kevin Barrett, Managing Director, Private & Commercial Banking said:
“We are delighted to have secured a colleague with Helen's credentials. She will support us with our growth ambitions over the coming years, as well as shaping the development of our proposition and the future target operating model.”
“In our external client survey in 2022, we achieved an industry leading Net Promoter Score (NPS) of 64% and are keen to build on this further by investing into our key propositions, developing our digital capability further, and our engagement with clients.”
“At Arbuthnot Latham, our purpose is to help our clients go further. Understanding their needs and deepening our relationships is core to our strategy. Helen is a key person in helping deliver that.”
Helen Keen, Head of UK Private Banking said:
“I am incredibly excited to be joining Arbuthnot Latham at such an important time in its growth journey. This year, the bank celebrates 190 years of service, and I am proud to play my part in that legacy.
“Arbuthnot Latham has market leading NPS scores and excellent client feedback; I am looking forward to deepening our relationships with existing clients as well as helping new clients understand the exceptional, personalised service that the bank offers.”
Together we can help you create the life you want. Whatever your goals and ambitions for the future, our Private Banking teams focus our efforts on shaping your world now and in the years to come.