What is Strong Customer Authentication (SCA)?

SCA is an extra security check that is applied each time you access your Online Banking Services, initiate an online payment or carry out other actions, such as creating or amending a trusted beneficiary in online banking. SCA helps protect you against online fraud.

Enhancements to Strong Customer Authentication (SCA) are being implemented by all UK banks as a regulatory requirement to improve security for online card payments. This means that you will need to authenticate online card payments more frequently than you currently do.

Authenticating an online card payment

There are three ways of authenticating an online card payment:

How to download the app

Our app is available to download free of charge to your smartphone on the App Store, or Google Play. Simply scan the QR codes below or click on the link to the appropriate store.

How to verify a payment using the Arbuthnot Latham Cards App

Once you have downloaded and set up the app, for some online purchases, you will automatically be prompted to verify if it is you making the purchase through the app.

The following short video shows the new payment verification process.

Video -

The Arbuthnot Latham Cards App also allows you to:

  • Activate and put a temporary block on your cards
  • Set spend controls
  • Retrieve your card PIN 
  • See real-time card transaction information.

If you experience problems downloading or setting up the app, please call our Card Services Team on +44 (0)20 7012 2900.

Be Fraud Aware

We will never ask you to disclose a One-Time Passcode or PIN. Never disclose this information over the phone, even if you think you are talking to an Arbuthnot Latham Employee or the police.

If you think you have been a victim of fraud, please call us immediately on +44 (0)20 7012 2500



Frequently Asked Questions

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