Complaints

Please click here to view our complaints handling procedure.

If you have a complaint about the advice you receive, your banking services or a product you bought through us, please contact our Head of Compliance at:

Arbuthnot Latham & Co., Limited
Arbuthnot House
7 Wilson Street
London EC2M 2SN
Email: davidmoland@arbuthnot.co.uk
Phone: 0207 012 2500

We are covered by the Financial Ombudsman Service (FOS). The FOS is available to settle certain complaints you make if they cannot be settled through our own complaints procedures. The contact details of the FOS are as follows:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Website: www.financial-ombudsman.org.uk
Phone: +44 (0)800 023 4567
Email: complaint.info@financial-ombudsman.org.uk