Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE VIEWING THIS SITE. BY VIEWING OR USING THIS SITE YOU AGREE THAT YOU HAVE READ AND ACCEPTED THIS PRIVACY POLICY (AS AMENDED AND POSTED ON THIS SITE FROM TIME TO TIME) AND OUR TERMS OF USE AS SET OUT ON THE SITE (OF WHICH THIS PRIVACY POLICY FORMS PART). YOU MAY USE THIS SITE ONLY IF YOU CONSENT TO THE USES OF YOUR PERSONAL DATA BEING MADE AS ARE SET OUT IN THIS PRIVACY POLICY AND IF YOU AGREE TO BE BOUND BY OUR TERMS OF USE.

Introduction

Welcome to www.arbuthnotlatham.co.uk (the “Site”). In this privacy policy (“Privacy Policy”), the expressions “we”, “us” and “our” mean Arbuthnot Latham & Co., Limited. Arbuthnot Latham & Co., Limited is the data controller in relation to the personal information you submit through use of the Site.

We take your privacy seriously and this Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential.

We will collect personal information about you which you provide to us when using the Site, for example, when you submit a “Brochure Request”, call back request or an “Email Alert” request or otherwise provide personal information to us. Such information may include (but is not limited to) your full name, address, telephone number and email address. We will keep your information while you have a relationship with us and for any retention period that we are required to meet for legal or regulatory purposes. You must ensure that the personal information you provide to us is accurate and complete.

If you would like to request a copy of your personal information from us or to review or modify any part of your personal information at any time, please write to the Data Protection Officer at Arbuthnot House, 7 Wilson Street, London, EC2M 2SN. Such records may be viewed subject to the payment of a fee of £10 in accordance with the Data Protection Act 1998.

Purposes for which we use your personal information

We collect, use, store and otherwise process personal information about you for the following purposes:(i) to enable you to access and use the Site; and

(ii) to enable us to provide any services which you have requested through use of the Site; and

(iii) to personalise aspects of our overall service to you; and

(iv) to provide you with information regarding products and services that we feel may be of interest to you (see the “Marketing” section below).

Disclosing information about you

We will disclose personal information obtained from you to third parties to enable us to perform services requested by you, or with your prior consent.

Marketing

We will also use personal information obtained from you, and disclose that personal information to the Arbuthnot Banking Group PLC group of companies set out in the “Arbuthnot Banking Group Registered Offices and Company Numbers” section of the Terms of Use, to enable us and those companies to provide you with information by post regarding products and services available from them that we or they feel may be of interest to you. In addition, where this Site collects personal information from you, you must tick the relevant boxes which provide consent to us, and the Arbuthnot Banking Group PLC group of companies referred to above, using your personal information to offer you information regarding products and services that we or they feel may be of interest to you by email.

We may need to disclose your personal information if you breach this Privacy Policy and/or our Terms of Use or in connection with legal proceedings or potential legal proceedings or if otherwise required to do so by law or any other Governmental or law enforcement agency.

Security

Keeping your personal information secure is very important to us. We will take appropriate and up-to- date measures to protect your personal information. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Transferring your information abroad

We may store, process and/or transfer the personal information you submit to us through use of the Site to countries outside of the European Economic Area including (without limitation) Switzerland and Hong Kong. Personal data transferred outside of the EEA will be stored and processed by the Arbuthnot Banking Group PLC group of companies or representative offices for business and management purposes, to perform a contractual obligation owed by us to you and/or to provide you with information or services that you have requested. By using this Site, you consent to us transferring your personal information to countries outside the EEA for our legitimate business purposes as outlined in this paragraph. We will take appropriate steps to protect your personal data.

Cookies

We may use cookies for certain areas of our websites. Cookies are files that store information on your hard drive or browser that make it easier for you to maintain your preferences on particular sites. This means that by seeing how you use the site, we can tailor the website around your preferences. You can, should you choose, disable the cookies from your browser; however this may prevent you from taking full advantage of this site. Any information obtained from the cookie will not be used by us for marketing purposes.

We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to help us analyse how visitors use and interact with our website content, in particular how a user navigates between web pages. For further details on Google Analytics cookies, visit cookies set by Google Analytics.

Links to other sites

Our Site contains links to other websites. We are not responsible for the privacy practices of any site other than our own. Please check the privacy policies of those sites if you have any concerns about their practices.

Privacy-related questions or complaints

If you have any questions relating to this Privacy Policy or how we use your personal information, or if you believe that we have not complied with this Privacy Policy with respect to your personal information, you may write to our Data Protection Officer at the following address:

Arbuthnot Latham & Co., Limited, Arbuthnot House, 7 Wilson Street, London, EC2M 2SN

In your letter, please clearly set out your question or, if you have a complaint, describe in as much detail as possible the ways in which you believe that our Privacy Policy has not been complied with and we will investigate and provide you with a response.

Recording of calls

To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls.