Our Values
Just like you, we value our independence.
The majority of our AIM-listed shares are in the hands of our longstanding Chairman. This independence of ownership means we can make our own decisions and follow our own financial instincts. We are open to new ideas, to innovate, and to do things differently.
As a result, we often support clients in ways that other banks would not even consider.
We're proud of the fact that this freedom allows us to provide truly independent financial advice. Because we're not tied to any financial products, we use our extensive knowledge of the market to find the best solution to meet your exact requirements.
When you get to know us, you'll be amazed at how flexible we are.
We won't simply offer you a fixed choice of products and services. Everything we do will be built around what's best for you.
Whether it's a case of being able to move faster than other banks to meet your deadline for a transaction... or forming a dedicated team of financial experts to create a unique solution just for you... or taking a highly creative approach to your financing needs...
You'll find exceptional flexibility is at the heart of our unique approach to high-quality client care.
We have a talented team, passionately committed to delivering the full array of financial services to meet all of your needs. But we never work in isolation.
Our experience shows that teamwork creates the best results for our clients.
We'll build a network of experts around you – specialists from within the bank and from the best suppliers in the market. The combination of all their skills and and knowledge will help you make well informed decisions.
We understand that your financial, business and personal affairs are inter-linked and constantly changing. So we’ll take the initiative to make your life easier by working in partnership with your other advisers – such as your solicitor and accountant – and discuss our ideas directly with them.
And our collaborative approach doesn’t end there. Arbuthnot Latham will even introduce you to other clients if we feel there may be an opportunity for you to establish a commercial relationship that will be mutually beneficial.
At Arbuthnot Latham, you only ever deal with real people.
We still believe in the importance of the ‘human touch’ in all of our dealings.
That’s why we don’t offer telephone banking. We don’t have any call centres. And you won’t get an automated response when you’re anxious to discuss an important issue with us.
Human interaction… close relationships… availability… and direct access to someone you know whenever you need to talk to us (we’ll even come to you, if that’s more convenient).
You choose how you want to do business with us and who within our team you want to deal with.
We believe that’s what ‘personal banking’ is all about.
You’ll find we’re always frank and open in our dealings with you.
We take a refreshingly practical and realistic approach to business. And we believe in building relationships with our clients that are based on trustfulness and total transparency.
And we won’t shy away from having difficult conversations with you throughout our relationship.
Be open with us about what you need, and, if there’s a way to do something that works for both of us, we’ll do it. But we’ll always be honest with you. If your requirements aren’t realistic, we’ll tell you so immediately – and perhaps suggest an alternative solution.
Being open… practical… realistic. It’s an attitude of mind at Arbuthnot Latham.
Further Information
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