Further Information

As part of our commitment to transparent and accountable banking practice, please see below for our latest terms and conditions relating to our banking and credit card services:


Complaints


If you have a complaint about the advice you receive, your banking services or a product you bought through us, please contact our Head of Compliance at:

Arbuthnot House
Arbuthnot Latham & Co., Limited
Ropemaker Street
London EC2Y 9AR
Email:compliance@arbuthnot.co.uk                                                                            
Phone: 0207 012 2500

We are covered by the Financial Ombudsman Service (FOS). The FOS is available to settle certain complaints you make if they cannot be settled through our own complaints procedures. The contact details of the FOS are as follows:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Website: http://www.financial-ombudsman.org.uk/
Phone: 0845 080 1800

Dormant Accounts

Arbuthnot Latham & Co., Limited considers a dormant account to be one which has been inactive for the last twelve months and where it has not been possible to establish contact with the customer. For security reasons we will not send statements or cards to a customer who has a dormant account.

If you have money in a dormant account or lost account, it will always be your property (or if you die, it will become part of your estate). This is the case no matter how many years pass.

To enquire about a dormant account, please contact your Private Banker or Investment Manager.

Reference Rates

Reference Exchange Rate
The source of our Reference Exchange Rate is Reuters.

VISA Wholesale Rate of Exchange
For more information on how VISA calculates its exchange rate, click here and you will be taken to VISA’s website.

Financial Services Compensation Scheme
Important information about compensation arrangements.
We are covered by the Financial Services Compensation Scheme (“FSCS”). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to £50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £50,000 each (making a total of £100,000). The £50,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank including their share of any joint account, and not to each separate account. For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website at www.FSCS.org.uk or call +44 (0)20 7892 7300.

Moneymade Clear Guidelines
The Financial Services Authority have launched a new guide "Just the facts about your bank account", which contains information covering what you need to know to get the best from your bank account. For details visit www.moneymadeclear.fsa.gov.uk.

 

 

Further Information

Download an account opening form:

Prior to downloading forms please tick the enclosed box to acknowledge you have read the Terms and Conditions and fee tariff.